Shipping policy

1. PRODUCTION

Each product is handcrafted to order in our workshop in France. The manufacturing lead time is 1 to 2 weeks after order validation (unless otherwise stated on the product page).

2. SHIPPING METHODS AND PRICES

We deliver to all countries within the European Union.

Shipping Method	Price	Carriers
Pick-up Point	Free (€0)	Chronopost / local partners
Home Delivery	€5.90 (incl. VAT)	Colissimo / local partners

Home delivery is free for orders over €49.

3. DELIVERY TIMES

Including production and shipping, the total estimated time is approximately 2 to 3 weeks from order placement to receipt.

Delivery times (excluding production) begin once you receive the "Shipped" email. They vary from 3 to 8 working days depending on the destination:

France, Belgium, Germany, Luxembourg, and Netherlands:

• Home Delivery: 3 to 4 working days.
• Pick-up Point: 5 to 6 working days. 

Other EU countries:

• Home Delivery: 5 to 6 working days.
• Pick-up Point: 7 to 8 working days.

Note: These times are indicative and may vary during peak periods or exceptional circumstances.

4. SHIPPING AND TRACKING

To keep you informed, we send updates at every key stage:

• Production complete: Confirmation that your item is ready.
• Shipped: Your tracking number as soon as the package is handed to the carrier.
• Delivered: A final notification once your package has arrived.

5. ADDRESS AND RECEIPT

Incorrect Address or Unclaimed Package: In the event of non-delivery due to an incorrect address provided by you or a package not collected from a pick-up point, the parcel will be returned to us. Redelivery costs will be at your expense.

Damaged Package: If your package is damaged, please report it to us as soon as possible (ideally within 72 hours) at contact@kaukaz-shop.com. Please include photos of the packaging (especially the label) and the product to speed up the process.